Refund Policy

60-Day Return Guarantee

At wyze us shop, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.

We are committed to providing a straightforward and transparent return experience so you can shop with confidence.

Eligibility for Returns

To qualify for a return:

  • The item must be in its original condition

  • The product should be unused and free from damage

  • All original packaging and accessories must be included

Once your return is received and inspected, we will notify you of the approval status.

Free Returns

We offer free returns to make the process as simple as possible. If your return is approved, our support team will provide instructions on how to send the item back.

Please do not return items without contacting us first, as this may delay processing.

Refund Processing

After your returned item is received and verified, refunds are issued within 5–10 business days to your original payment method.

Please note:

  • Processing times may vary depending on your financial institution

  • Refunds will be issued in USD, the original purchase currency

You will receive a confirmation email once your refund has been completed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the issue so we can quickly assess and resolve the situation.

At wyze us shop, we take product quality and customer satisfaction seriously and will work promptly to provide a suitable solution.

Non-Returnable Situations

Returns may not be accepted if:

  • The item shows signs of misuse or damage caused after delivery

  • The return request is made outside the 60-day return window

Our team will review each case fairly and transparently.

How to Start a Return

To initiate a return or request a refund, please contact:

press@wyzeusshop.com

Include your order number and a brief explanation of your request so we can assist you efficiently.

Thank you for shopping with wyze us shop. We value your trust and are dedicated to providing reliable products, fair policies, and responsive support every step of the way.